Question 1

What exactly does Eats by ATX do?

Accepted Answer

Eats by ATX is an in-home private chef meal prep service. A personal chef comes to your home on a scheduled day, brings all the groceries, cooks a full week of custom meals in your kitchen, packages and labels everything, and cleans up completely before leaving.

Question 2

Do I have to be home when the chef cooks?

Accepted Answer

No. Most clients provide key or code access. Your chef arrives at the agreed time, completes the cook session, and secures your home before leaving. Many clients prefer to come home to meals already in the fridge.

Question 3

How long does each cook session take?

Accepted Answer

Typically 3–6 hours, depending on your household size and menu complexity. We'll give you an accurate estimate when we scope your specific service.

Question 4

How often does the chef come?

Accepted Answer

Most clients schedule weekly visits, though we can come twice a week if preferred. The frequency depends on your needs and we'll work out the right cadence on your intro call.

Question 5

How is the menu created?

Accepted Answer

Before your first session, you share your dietary restrictions, preferences, and goals with us. We design a custom menu around these inputs — not a pre-set template. We send the menu out the week before so you can review and approve it before cook day.

Question 6

Can you accommodate dietary restrictions and allergies?

Accepted Answer

Yes. Allergen management is a core part of our service. We handle gluten-free, dairy-free, nut-free, and most other common allergen restrictions. We collect this information in detail during onboarding and maintain it week to week.

Question 7

Can you cook for my specific diet — keto, paleo, Mediterranean, macro-tracked?

Accepted Answer

Absolutely. We work with a wide variety of eating protocols. If you want macro-tracked meals with exact calorie counts, we can do that. If you follow a specific therapeutic or performance eating plan, walk us through it and we'll execute it.

Question 8

Can you cook both adult and kid-friendly options for the same household?

Accepted Answer

Yes. Many of our clients are families with different palates across adults and children. We build menus that satisfy the whole household without requiring two completely separate sets of meals.

Question 9

How much does Eats by ATX cost?

Accepted Answer

Session fees start at $315 for 12 servings, $395 for 16 servings, or $570 for 24 servings — plus average grocery costs of ~$120, ~$160, or ~$225 respectively, billed separately at cost. We'll walk you through everything on your intro call.

Question 10

Who buys the groceries?

Accepted Answer

We handle all grocery shopping based on the agreed menu — you're not running any errands. Groceries are billed separately at cost with no markup. You'll receive the grocery invoice the day of the session.

Question 11

Is there a long-term contract?

Accepted Answer

No. We operate on a weekly service model. You can pause, reschedule, or end the service with reasonable notice. Many clients stay long-term because the service works so well — not because they have to.

Question 12

What are your payment terms?

Accepted Answer

We invoice the session fee the day before your scheduled cook day, and the grocery cost the day of the session. Both are billed separately so you always know exactly what you're paying for.

All clients are set up with a secure card on file, and payments are automatically processed on the scheduled invoice dates to ensure a smooth and uninterrupted service.

Question 13

What is your cancellation policy?

Accepted Answer

We require at least 7 days notice if you need to skip or pause a scheduled session. Cancellations made with less than 7 days notice are subject to a $150 cancellation fee. This helps us protect our chef's time and schedule.

Question 14

What areas of Austin do you serve?

Accepted Answer

We serve Central Austin, Westlake Hills, Zilker, Barton Hills, Bouldin Creek, Tarrytown, Lakeway, Bee Cave, and select surrounding neighborhoods. Submit your ZIP code in the inquiry form and we'll confirm your area.

Question 15

Do you serve areas outside of Austin?

Accepted Answer

Our primary focus is Austin and its immediate surrounding communities. If you're outside our listed service areas, reach out and we'll let you know if we can accommodate you.

Question 16

How do I get started?

Accepted Answer

Fill out the short inquiry form on our contact page. We'll review your submission and follow up within 24 hours to schedule a free 15-minute intro call. After the call, we'll build your first custom menu and schedule your first cook session.

Question 17

How quickly can I get my first cook session?

Accepted Answer

Most new clients have their first cook day within 1–2 weeks of their initial inquiry, depending on scheduling and our current availability in your area.

Question 18

What if I don't like the service after trying it?

Accepted Answer

We have no contracts and no lock-ins. If the service isn't working for you, you can discontinue at any time. That said, we do our best to get things right from the first session.

Frequently Asked Questions

How It Works

Menus & Customization

Pricing & Groceries

Service Area

Getting Started

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